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General Questions

How do I see the price?

How do I register for an account?

What is the minimum order requirement?

Do you do drop shipping?

Do you ship internationally?

What are the accepted payment options?

Do you offer net terms?

Where can I download the product spreadsheet?


How do I track my order(s)?

How do I check my invoice and order status?

Can I modify the order after it has been submitted online?

Can I combine orders to be shipped together?

How do I apply my credit to the next order?

About Credit Card Authorization Hold for Your Purchase

Why is my transaction declined?


Do you offer free shipping?

What is the processing and ship out time?

What shipping options are available?

What is the shipping time for my location?

Do you ship directly from China?


What is the return, refund and warranty policy?

How do I return my products for a refund?

How can I file a warranty claim?